November 16, 2021.

The Brazilian Association for the Prevention of Losses (ABRAPPE) announces the formation of a committee whose objective is to act in the transformation of the security model in retail. The Committee is formed by several companies in the sector and, at this moment, it is led by Grupo Carrefour Brasil, for a term of 1 year. The president of ABRAPPE, Carlos Eduardo Santos, explains that the committee will meet monthly to discuss issues related to: conflict management, management of goods and incidents diversion, in addition to relations with authorities.

For Carlos, a change of focus is needed: “having the customer as a priority directly impacts conflict management and, therefore, investing in change management, involving sensitivity and awareness of all employees, not just those responsible for safety, is fundamental. In this way, we are able to have a more controlled environment with regard to the treatment that clients will receive.”.

In the leadership of the Committee, Grupo Carrefour Brasil will have the mission of promoting the discussion on new approaches for security in retail. The company believes in increasingly humanized safety with a total focus on the customer and, therefore, the professional who works as a prevention agent needs to have a more welcoming and empathetic profile.

“The security model that we are implementing in our stores is pioneer in Brazil. With this, we want to guarantee to our customers and employees that they will find a safe environment to make their purchases. With the support of technology, we will be able to guarantee that any conflicts that may come to happen in our stores can be resolved in an adequate and transparent manner. We believe that this is a model that can stimulate the sector’s reflection on the role of security in retail”, highlights Jérôme Mairet, Risk and Loss Director of Grupo Carrefour.

About ABRAPPE

Abrappe is an independent organization formed by representatives of more than 600 companies from all segments of the Brazilian retail sector, whose purpose is “To make Loss Prevention a strategic area that contributes, in a sustainable way, to the increase of business profitability. We foster a culture of loss prevention through professional training, generation of studies and research, exchange of experiences and promotion of networking. We are present in more than 10 states with partnerships with several associations representing the class in the retail sector. Our commitment is to raise the level of maturity of professionals for the best performance of their duties, encourage and involve Executive Directors to make a Loss Prevention agenda a priority in companies and disseminate our vision of Expanded Loss for the Protection and Enhancement of the Profit.

Sobre o Grupo Carrefour Brasil  

Há mais de 46 anos no país, o Grupo Carrefour Brasil é líder de mercado de distribuição de alimentos. A partir de uma plataforma omnicanal e multiformato, reúne operações de varejo e Cash & Carry, além do Banco Carrefour e de sua divisão imobiliária, o Carrefour Property. Atualmente, conta com os formatos Carrefour (hipermercado), Carrefour Bairro e Carrefour Market (supermercado), Carrefour Express (varejo de proximidade), Carrefour.com (e-commerce), Atacadão (atacado e atacado de autosserviço), além de postos de combustíveis e drogarias. Presente em todos os Estados e Distrito Federal, sua operação já abrange 779 pontos de vendas. Com faturamento de R＄ 81,2 bilhões em 2021 e mais de 100 mil colaboradores no Brasil, a empresa é a segunda maior operação dentre os países nos quais o Grupo Carrefour opera. A companhia se destaca ainda por ser uma das maiores empregadoras privadas do país e uma das 20 maiores empresas listadas na bolsa brasileira (B3). Além disso, tem focado em democratizar cada vez mais o acesso da população à alimentação saudável, promovendo o movimento Act For Food. No mundo, o Grupo Carrefour atua em mais de 30 países e, nos próximos anos, implementa estratégia prevista no plano Carrefour 2022, por meio da qual lidera intenso movimento de omnicanalidade, transformação digital e transição alimentar para que seus clientes consumam ainda melhor em qualquer lugar. Com mais de 320 mil colaboradores e 12 mil lojas espalhadas pela Europa, Ásia e América Latina, está presente na vida de mais de 105 milhões de clientes. Em 2021, a receita global da companhia totalizou € 81,2 bilhões. Clique aqui e conheça mais sobre o Grupo. 

Informações para a imprensa:   

Grupo Carrefour Brasil – (11) 94195-4592 | [email protected]